ECOMMERCE POLICY
About Delivery
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Standard delivery service (Hong Kong, SAR of China & Macau, SAR of China)
- Standard delivery service is available for areas including Hong Kong Island, Kowloon, New Territories, the outlying islands and Macau.
- P.O Box is not accepted as shipping address.
- An order can only be delivered to one address. If customer requires the goods to be sent to multiple addresses, please place a separate order for each address.
- Processing orders: After payment for an order has gone through, an order typically requires 3 business days to be processed and dispatched. This may vary depending on stock availability.
- Under normal circumstances, the shipment will arrive at the shipping address in 2-3 business days. For remote areas in Hong Kong, delivery may require an additional 3-4 business days. For remote areas in Macau, delivery may require an additional 7-10 business days.
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SF Express Locker (Hong Kong, SAR of China, only)
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Orders can be delivered to SF Express Lockers selected by customer at checkout.
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The Hong Kong, SAR of China phone number entered should be able to receive SMS notifications.
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The shipment will be ready in 3 business days upon confirmation of payment. This might vary depending on stock availability.
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Under normal circumstances, shipment will arrive at the shipping address in 2-3 business days. Customer will receive an SMS notification with the locker PIN upon delivery.
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Customer should retrieve their order from the selected locker.
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The item must be picked up within 30 hours of SMS notification. Should there be any difficulties, please directly contact SF Express Customer Service Hotline at (852) 2730 0273.
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For parcel collected from SF Lockers after the first 24 hours upon the system initiating parcel collection SMS message, an accumulative fee will be charged by SF Express for every 24-hour as a unit thereafter. SF Express may update charges and Terms Conditions, please visit SF Express official website or contact SF customer service hotline for details.
About Return/Refund Policy
- Under normal circumstances, all confirmed orders cannot be cancelled or refunded.
- If for any reason you are not entirely satisfied, you may return the purchased items in their original condition to our designated locations within 7 business days upon receiving the products. Please contact our customer service via WhatsApp 852 91000558 by providing order number, name, mobile number and reason for return.
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All returns, refunds and exchanges are subject to validation and approval at Lessismall by BuzzerBeat Aesthetics’s discretion.
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The return product(s) must be unopened and in its original packaging. Products opened or used are not acceptable for returns.
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Refunds and exchanges will be processed within 15 business days upon receipt and notify the issuing bank of your credit card. All return and exchange are not included delivery charge, limited edition, gift packaging.
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Refunds will be made to the credit card used for payment. The time to post a credit to your account is determined by the issuing bank. Please contact your own issuing banks for details.